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OPERATION MANAGER SENIOR, FRONT OFFICE MIDDLE – SENIOR, FRONT OFFICE SUPERVISOR MIDDLE IN A HOTEL

VACANCIES: OPERATION MANAGER SENIOR, FRONT OFFICE MIDDLE – SENIOR, FRONT OFFICE SUPERVISOR MIDDLE

Our Client is a newly built 97-KEY LUXURY HOTEL in the city of Osogbo, Osun State. The hotel is scheduled to welcome its first guest in December, 2019.

We are looking for qualified indigenous professionals with the requisite skills to ensure commencement of operations with the highest possible international standards.

If you have extensive experience in the hospitality industry, look out for the role you are qualified for and send us an application. Further requirements below.

POSITION: OPERATION MANAGER SENIOR

KEY JOB OBJECTIVES:

The Operations Manager primarily deputizes for the General Manager and is ultimately responsible for the management of the hotel operations in the GM’s absence, in this case, the OM serves as the focal content provider for operations given the GM is an expatriate. To, working with the GM, achieve set goals in brand promotion, revenue, profit and value enhancement, as well as employee and guest satisfaction by directing the operation of all assigned areas of responsibility per time.

ROLES & RESPONSIBILITIES’ SUMMARY

Hotel Performance/Commercial Value Guest Relations/Client Relations/ Vendor Relations/Marketing Relation/Employee Relations/Company Policies/ Equipment & Supply/ Laws Regulations & Policies/ Reporting/ Team Employee/Relation & Management Support / Health & Safety

KEY PERFORMANCE INDICATORS

  • 90% Employee Performance
  • Evaluation
  • Financial performance
  • Guest Satisfaction
  • Employee Satisfaction
  • Quality Performance Review

QUALIFICATIONS AND EXPERIENCE:

  • A University Degree in any field and or specialist technical certificate in hotel/ hospitality management.
  • A minimum of 10 years working experience and at least 5 years in a relevant management role within the hospitality sector.
  • Usage of Hospitality ERP/PMS or revenue management software and an Accounting software will be an asset.
  • Very strong leadership, motivation, supervisory and people management skills.

POSITION: FRONT OFFICE MIDDLE – SENIOR

KEY JOB OBJECTIVES:

To supervise and control all Front of House areas to the standards set by the hotel, maximizing revenues and profits to agreed budgetary limits. To manage and lead the department by creating the best possible environment for staff to excel in their positions and provide excellent guest service with attention to detail. To actively strive to achieve the vision and mission of the hotel and behave in a way that reflects the values of the service and luxury hospitality.

ROLES & RESPONSIBILITIES’ SUMMARY

Ensure quality service delivery/Customer Service/Communication Channel/ Financial Functions/ Front Office Duties; reservations, guest attendance, etc./ Equipment & Supply Laws Regulations & Policies/Reporting Team Employee Relations & Management Support/Health & Safety

KEY PERFORMANCE INDICATORS:

  • 90% Customer Satisfaction Feedback
  • 90% Employee performance evaluation
  • Smooth running of front office operations that exhibit proper planning, resource allocation and guest-centricity
  • Attitude & Work Relationship

QUALIFICATIONS AND EXPERIENCE:

  • A university degree from any field.
  • A minimum of 8 years working experience and at least 5 years in a similar role.
  • Customer service certification and proven progressive self-development will be on asset.

POSITION: FRONT OFFICE SUPERVISOR MIDDLE

KEY JOB OBJECTIVES:

Assists the Front Office Manager in achieving the goals of the Front Office.

ROLES & RESPONSIBILITIES’ SUMMARY

Ensure qualify service delivery/Customer Service / Communication Channels/ Financial Functions/From Office Duties, reservations, guest attendance, etc./ Equipment & Supply Laws Regulations & Policies/ Reporting Team Employee Relations & Management Support /Health & Safety

KEY PERFORMANCE INDICATORS:

  • 90% Customer Satisfaction Feedback
  • 90% Employee performance
  • Attitude & Work Relationship

QUALIFICATIONS AND EXPERIENCE:

  • A University degree from any field.
  • A minimum of 5 years working experience and at least 3 years in a similar role.
  • Customer service certification and proven progressive self-development will be on asset.

ADDITIONAL REQUIREMENTS:

  • All candidates must be confident, with strong communications and reporting skills, good organisational skills, Interpersonal relations and must be pleasant, amiable and hospitable.
  • All candidates are expected to exhibit strong leadership and supervisory qualities.
  • Proficient use of Microsoft Office Suite (Word, Excel & PowerPoint).
  • Use of hospitality PMS/ERP will be an advantage (Oracle Opera Micros, ASI, ProLogic, etc.).
  • Brand Promotion: All Candidates are expected to promote the hotel’s brand and see themselves as a Welcoming Committee of One, as such are responsible for customer service.
  • Responsible Business: shows involvement and be interested in environmental and/or social issues by participating in Responsible Business hotel and departmental activities
  • Age Preferences: 30 years old /Gender Pref: Equal Opportunity

Talents can send an email requesting a detailed job description for a role of choice before the submission deadline.

How to Apply:

Qualified and Interested Talents should send their resumes to recruitment@cr8careers.com with their role of interest as the Subject of the email.

Deadline for applications is Tuesday 12 November, 2019.

Only Qualified Talents will be contacted.

All the Best, Cr8 Careers Recruiter

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