DEMO SUPPORT,SUPPORTS TECHNICIAN, EXPERIENCE CENTRE ASSISTANT IN A LEADING MULTI-NATIONAL COMPANY

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VACANCIES: DEMO SUPPORT,SUPPORTS TECHNICIAN, EXPERIENCE CENTRE ASSISTANT

We are a leading Multi-national Company with interest in Telecommunications, Real Estate, Oil and Gas among others. We are in the process of launching our Customer Experience Centers in four major cities in Nigeria. The centers will bring the latest and greatest of ICT innovations that power the digital world to our customers. The centers are designed to showcase technologies and experiences that customers can preview before they buy and will also provide customers very exciting experience about our current product and services, while showcasing the possibilities of what the future brings in the world of information and communications. We desire to engage highly competent, talented and self-motivated individuals with excellent customer service orientation, backed with strong ICT skills to fill the following positions: The positions attract competitive remuneration.

GENERAL QUALIFICATIONS

  • Relevant university degrees are required for all positions. For the technical positions, a degree in Electrical/Electronics or Telecommunications Engineering is preferred, while for non-technical positions a degree in Economics, Marketing or Business related discipline is preferred.
  • Relevant post graduate or professional qualification will be an added advantage.

POSITION: DEMO SUPPORT      REF: DST

EXPERIENCE

  • Fresh Engineering graduate.
  • Prior experience as a Technology Trainer, Demonstration Technicians or in a similar customer facing role with a technology based engagement subject matter.

RESPONSIBILITIES:

  • Support the demonstrations and run the demos in each Experience Rooms to the Enterprise prospects and visitors.
  • Keeps Demo equipment operating by following operating instructions provided partners
  • Troubleshooting breakdowns, maintaining supplies; performing preventive maintenance; calling for repairs
  • Documents service and installation actions by completing forms, reports, logs, and records.
  • Demonstration as proof of concept with the primary purpose of showcasing the possible applications, feasibility performance

POSITION: SUPPORTS TECHNICIAN REF: ST

EXPERIENCE:

  • Minimum of 3-5 years’ experience as a technical support for customer facing retail outlet.
  • Good experience of support and fixing of all technical issues – covering PCs, Audio Visual Aids Display Units, Power& Security

RESPONSIBILITIES:

  • Support and fix all technical issues at the experience center site which covers computers/Desktops. Laptops, Ruggedized tablets
  • Should able to manage & troubleshoots for Audio Visual Aids, Display Units, Power & Security
  • Keeps Demo equipment operating by following operating Instructions provided partners
  • Troubleshooting breakdowns: maintaining supplies: performing preventive maintenance; calling for repairs
  • Documents service and installation actions by completing forms, reports, logs, and records.
  • Demonstration as proof of concept with the primary purpose of showcasing the possible applications, feasibility, performance

POSITION: EXEPERIENCE CENTRE ASSISTANT        REF: ECA

EXPERIENCE

  • Fresh Graduate with good university degree from a reputable organization.
  • Excellent written and verbal communication skills.

RESPONSIBILITIES:

  • Acting as me administrative point of contact between the executives, internal & external clients.
  • Undertaking the tasks of receiving calls, take messages and routing correspondence.
  • Handling executives requests and queries appropriately
  • Performing a variety of clerical and administrative tasks such as scheduling appointments word processing, bookkeeping, accounting, photocopying, filing, answering the phone, and correspondence
  • Customer Registration, Initial Briefing & Experience center chaperon.
  • Answering screening and forwarding incomingphonecalls
  • Scheduling and program support for ground and first floor of the Experience Center.

METHOD OF APPLICATION

Qualified candidates should e-mail their resume, possibly with a scanned passport photograph, within 2 weeks of this publication (29 September, 2020) toexperiencecentre.agents2020@gmail.comusing the reference of the position as the subject of your mail.