HEAD, REGIONAL EXPERIENCE CENTRE,HEAD- SERVICE DELIVERY, SERVICE DELIVERY MANAGER IN A LEADING MULTI-NATIONAL COMPANY

0

VACANCIES: HEAD, REGIONAL EXPERIENCE CENTRE,HEAD- SERVICE DELIVERY, SERVICE DELIVERY MANAGER

We are a leading Multi-national Company with interest in Telecommunications, Real Estate, Oil and Gas among others. We are in the process of launching our Customer Experience Centers in four major cities in Nigeria. The centers will bring the latest and greatest of ICT innovations that power the digital world to our customers. The centers are designed to showcase technologies and experiences that customers can preview before they buy and will also provide customers very exciting experience about our current product and services, while showcasing the possibilities of what the future brings in the world of information and communications. We desire to engage highly competent, talented and self-motivated individuals with excellent customer service orientation, backed with strong ICT skills to fill the following positions: The positions attract competitive remuneration.

GENERAL QUALIFICATIONS

  • Relevant university degrees are required for all positions. For the technical positions, a degree in Electrical/Electronics or Telecommunications Engineering is preferred, while for non-technical positions a degree in Economics, Marketing or Business related discipline is preferred.
  • Relevant post graduate or professional qualification will be an added advantage.

POSITION: HEAD, REGIONAL EXPERIENCE CENTRE      

Ref: HREC

EXPERIENCE

  • Minimum of 12 years’ experience in managing and running an experience center or a retail outlet.
  • Good understanding of business in technology & sales understanding.

RESPONSIBILITIES:

  • Manages the day to day running of the Experience Center
  • Responsible for smooth service delivery, operation & maintenance and service management
  • Increase customer satisfaction, loyalty and advocacy, to nurture and very good customer relationships

POSITION: HEAD, SERVICE DELIVERY REF: HSD

EXPERIENCE:

Minimum of 12 years in service delivery and customer service.in an experience center or a retail outlet.

RESPONSIBILITIES

  • Manage the service delivery team for Experience Centre & Innovations road map.
  • Responsible for smooth e-2-e (End to End) Service Delivery.
  • Handle all the escalations related to service delivery, internally & externally.
  • Manage partners and vendors to deliver on customer requirements.
  • Responsible for excellent service delivery.
  • Design and manage customer interaction to meet or exceed customer expectations.

POSITION: SERVICE DELIVERY MANAGERREF: SDM

EXPERIENCE:

  • Minimum of 10 years’ experience as Service Delivery Manager (SDM).
  • Good experience of Partner management (internal & external), technological upgrade and upsell management in tandem with the Service manager
  • Excellent written and verbal communication skills.

RESPONSIBILITIES

  • Responsible for the regional e-2-e (End to End) Service Delivery.
  • Manage Partner and vendor to deliver on customer requirements.
  • Responsible for the good customer experience.
  • Should able to design and manage customer interaction to meet or exceed customer expectations.
  • Increase customer satisfaction, loyalty and advocacy, to nurture and very good customer relationships
  • Support with baste knowledge to fix all technical issues at the experience center site which covers computers/Desktops. Laptops. Ruggedized tablets.
  • Manage & troubleshoots for Audio Visual Aids. Display Units, Power & Security
  • Keeps Demo equipment operating by following operating instructions provided partners

METHOD OF APPLICATION

Qualified candidates should e-mail their resume, possibly with a scanned passport photograph, within 2 weeks of this publication (29 September, 2020) to experiencecentre.agents2020@gmail.comusing the reference of the position as the subject of your mail.